Okay, you’ve made the wise move to sign off on Workday. The cloud-based software will surely give you the speed and agility you need to compete in this still-changing business environment. But you still need to deploy the system. And that’s just for starters. To optimize your ROI while staying aligned with organizational goals, and ensuring ongoing viability, you need post-deployment help.
Here’s what you need to know about optimizing your Workday deployment – and more.
Why is Workday Implementation Just the Beginning?
Well, because you’re invariably going to encounter issues. Not that the system isn’t user-friendly – it is – it’s just that it’s sophisticated and complex technology. As such, you’ll encounter post-production challenges such as making sure security is working, doing reports, and taking care of any number of unexpected issues can keep what appeared to be a good deployment from meeting your targeted goals.
What is Meant by Application Management Services (AMS)?
If you don’t know, many companies outsource ongoing support for their applications. Such assistance is called application management. AMS teams deal with things like patch releases, minor enhancements, monitoring optimization tasks, and bug fixes.
What’s the Big Deal with AMS?
Not all such services are equal, but overall, they foster internal efficiency, enhance user satisfaction, and work alongside your IT team while still freeing it for its normal, everyday duties.
Also, while IT teams for the most part react to snags and various issues, AMS teams seek to be more proactive and work to pre-empt problems. They can help you avoid delays that could put your investment on ice for who knows how long.
Hey, the AMS market is growing, after all; it’s expected to reach nearly $88 billion by 2025, according to Grandview Research. You’ll save time and money by enlisting the help of such services.
But Do I Really Need It?
You do if you don’t have the in-house technical expertise in every single module to keep your instance running. You also do if you don’t have the ability to employ people to handle your subscription, or don’t have what’s required to keep up with an ever-changing business milieu.
While we’re at it, how about updates? Are you ready to put those in place? If not, you need an AMS. You also need one if you’re not on top of needed maintenance or turning over knowledge to be prepared should a turnover occur. And if you don’t know how to get optimal ROI, or what your next move is for the software, yes, an AMS team is for you.
What is it About Workday Partners?
To ensure a successful deployment, Workday has curated a community of partners that are well-versed in all things Workday. In fact, some 75 percent of Workday launches are directed by Workday’s expert partners, one of which is the consultant Mercer. Workday’s partners run the gamut from large, international system integrators to smaller firms, with business-process outsourcing providers in between.
Can Mercer Help Optimize Deployment?
Indeed, it can. After all, the consultant and longtime Workday partner has a 92% customer satisfaction rating. What can it do for you in terms of application management services? Check out the following:
- Mercer can assist your team with the processing of tasks and can troubleshoot problems. It can also help team members learn everything they can about their module so that they can take care of the newest innovations with ease.
- Mercer can also strengthen team members by providing the training necessary to get everything possible from your new solution is every enabled function. And if you want to be prepared for the future, Mercer imbues your team with deep knowledge.
- Mercer will make sure you know the system through and through. After all, don’t you want to be able to use every aspect of the marvel that is Workday?
- Mercer will conduct your Workday releases. Not only that but it will also meet with your team members to come up with the optimal and latest features for you to put in place each year. This frees up your team and saves you time.
- Mercer will have each staffer in Workday amid your critical open enrollment period. Its AMS team will manage your Workday tenants to make for easy data capture.
- Mercer will ensure that Workday is configured appropriately to help you handle year-end reporting, which will be based on clean data.
Besides, Don’t You Want to Avoid Re-Implementation?
Doesn’t that sound like a nightmare, having to go through implementation again because you didn’t have the support you need? Because Mercer’s approach is centered around people, it can remove your organization from possible re-implementation by examining your financial, business, IT and HR objectives, during the launch as well as after.
How Does Mercer Pull It Off?
For one thing, it has a dedicated full-time team of certified AMS consultants, all of whom are johnny-on-the-spot when it comes to addressing your issues. Also, Mercer does offer implementation specialists who have loads of experience under their belt to fix your biggest challenges. These experts provide you with assurance of quality. What’s more, you’ll get a customer success manager whose No. 1 aim is to ensure your satisfaction. This manager is on top of any issues and questions you have and will help you to come up with new functionalities.
Optimizing your Workday deployment means having post-launch support in place as well. And the bottom line is that Mercer has the specialized know how, plus proprietary technology, to help you optimize and update your organization’s Workday solution, making sure it’s well utilized and providing a swift return on investment. What you don’t want to do is to assume your IT department can handle all this alone; it can’t. Your team simply isn’t proficient enough in Workday, and it doesn’t have the time it would take to bring it up to speed. After all, your people have other day-to-day tasks to take care of anyway. If you bring Mercer aboard to do what it does and impart some knowledge, you’ll be all set for the future.
